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Get in Touch with Our Team

Email: Our primary support channel is email to contact OctopusBonus support. We aim to respond within 24 hours on weekdays. help@octopusbonus.com

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Contacting Octopus Energy for Account Support

As committed customers of Octopus Energy, our site (OctopusBonus.com) is focused exclusively on helping new users navigate the referral process, understand the tariffs, and claim their £50 switching offer. We are, however, entirely separate from the official energy supplier. Due to stringent privacy and regulatory policies, our team does not have access to customer accounts, billing details, or service infrastructure.

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Types of Issues We Cannot Assist With (Critical Account Matters)

We must emphasize that for any urgent or account-specific matter, attempting to contact OctopusBonus support will only cause delays in resolving your issue. You must reach out to the official Octopus Energy Customer Service team directly for the following critical account and operational issues:

• Billing Disputes or Payment Difficulties: Any questions regarding your current balance, past bills, meter payments, debt repayment plans, or setting up a new Direct Debit.
• Service Interruptions or Outages: If you have lost gas or electricity supply. In these scenarios, you may need to call the National Gas Emergency Helpline or your local network operator immediately.
• Meter Issues: Faulty meters, prepayment meter error codes, smart meter connectivity problems, or requesting a meter replacement.
• Supply Changes: Moving house, changing the name on the account, or any physical alterations to your energy supply setup.
• Tariff Changes: Switching from a variable rate to a fixed tariff, or vice-versa, after your switch is complete.

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Official Octopus Energy Contact Details (For Immediate Resolution)

For all the above critical matters, contacting the official support team ensures you are placed in the correct queue for immediate resolution by trained specialists who have system access.

Support Type	Contact Method & Details
General Customer Service	Phone: 0808 164 1088 (Lines open 9am to 5pm Mon-Thurs, 9am to 4pm Fri)
Email Support	Email: hello@octopus.energy (Best for non-urgent enquiries; aim for a response within 24 hours)
Emergency Issues (Gas Smell, Fire, Supply Outage)	Phone: 999 (Fire/Sparks), 0800 111 999 (Gas Leak)

Important resources:

Check our FAQs first, your question may already be answered!

For technical, billing or account issues after switching, please contact Octopus.Energy customer service directly.

It is absolutely crucial to establish a clear distinction between the support provided by OctopusBonus.com and the official Octopus Energy customer service channels. Our mission is strictly limited to assisting users with our specific referral link and answering general questions pertaining to the content, tariffs, or comparison data published on this website. Therefore, if you are experiencing any technical, billing, or account issues after successfully completing your switch, our team is unable to provide the necessary support.

For all critical matters, including but not limited to: power outages, meter reading disputes, questions regarding your monthly statements, direct debit changes, or any technical fault with your smart meter, please ensure you contact Octopus Energy customer service directly. Their dedicated, trained specialists have the required security access to your private account and billing information, which our referral team does not possess for privacy reasons. Please note that while we are eager to help you claim your £50 referral code, we can only offer assistance if you need help initiating the switch using that code. We strongly recommend using the official contact information provided on our Contact Us page for urgent account resolution.